Our commitment to service

Helping you

• We do all we can to help you to achieve your main reasons for doing the course.
• Our role is to help ensure that your experiences meet your expectations.
• We support you in developing your employability skills to enhance your vocational options.
• We provide a range of support services to assist you.

Continuously improving our services

• We invite you to give us feedback through regular surveys, suggestions for improvement and formal complaints.
• We act on your feedback and suggestions for improvement and set performance targets for improvement.
• We will respond within 10 working days if you lodge a complaint.
• We monitor and regularly audit our services and act on the findings to make improvements.

Our teachers

• Our teachers have relevant and up-to-date knowledge of their subjects.
• Our teachers relate well to students and demonstrate ethical behaviour.
• Our teachers ensure that subject content matches what is needed in industry.

Assessment

• Assessment methods will be made clear to you.
• Assessment tasks are relevant and meet the requirements of industry endorsed training packages.
• Fairness and lack of bias are demonstrated by teachers when assessing your work.
• Open and honest feedback about your assessment tasks is provided by teachers.
• The results of assessments are provided within 15 working days of the due date.

Flexibility

• We aim to provide flexibility in training to meet your needs.
• We are working hard to increase the online learning options available to you.
• We process final applications for Recognition of Prior Learning and Current Competence within 10 working days from when you submit all your evidence.

Processing withdrawals

• We will process your withdrawal and fees balance, including any allowable refunds, within 15 working days from when you submit a signed withdrawal form.