Quality

The Institute is a registered training organisation (RTO) within the Australian Quality Training Framework and is ISO accredited.  Our Educational Quality Assurance System ensures continuous improvement of all training delivery services and associated design and development activities.

All key activities within the Institute are documented in our Quality Management System, which is subject to extensive and rigorous internal and external audits.  Action plans are developed in response to any issues of concern arising from audits.  The Quality Management System is accredited to ISO standard AS/NZS ISO 9001:2001.

On an annual basis, as part of the overall planning process, EG TAFE consolidates and analyses data from a range of sources to identify key areas for improvement. Inputs to this process include satisfaction survey results (students, employers, commercial clients and staff), along with external and internal audit results, internal service standard survey results, and ‘Opportunities for Improvement’ (OFIs) or complaints submitted through the QMS.

Satisfaction surveys are carried out with students, employers, commercial customers and staff, and results are acted upon to improve our products and services.

Full details on all policies and procedures are available at the Bairnsdale, Sale and Forestech campus libraries and through counsellors, Student Services, Student Support Services or teachers.

• Enviromental Policy
• OHS Policy
• Quality Policy